Do you have questions?

If you have left something behind, please visit us during our opening hours, or email us at hello@bristolcommunitysauna.org and we will do our best to find it for you.

Please note, we dispose of any lost property that has been left on the premises after three weeks.

Yes, you can!

We offer exclusive use of a single sauna (10 or 14-person capacity) or the whole site (22-person capacity).

To make a booking, complete our Private Hire Booking Form.

At the moment, each person who attends the sauna needs to register, sign the waiver and enter ‘next of kin’ information.

We now offer Gift Cards, which is the easiest way of buying a ticket for a friend right now.

Yes. There are parking spaces available at St. Anne’s House.

Our sauna is located at St Anne’s House, BS4 4AB. Use the accessible entrance to the left of the main doors, head up the ramp and ring the buzzer marked “Sauna”, a sauna attendant will let you in.

Go past reception and through the double doors; we’re to the left of the stairs. There is step-free access throughout, including to the sauna, cold plunges and a disabled toilet. For more information, visit our Accessibility page.

All bookings can be transferred or refunded up until 6 hours before your session. If you miss this window, you won’t be eligible for a refund (we are a small not for profit and late cancellations do impact us).

If you cannot attend a session, please cancel your booking, this means those on the waiting list have a chance of attending instead.

If you need to cancel a session, please click on the link in the email booking confirmation or do so via the TeamUp web app. You do not need to email us.

If you do not turn up to your appointment and do not notify us in advance, we are unable to rearrange your booking to another time.

As we so often sell out, doing so means we lose out on the cost for running the space, thus we cannot refund or reschedule appointments after the date of the session.

Do bear in mind sessions are transferable and can be given to a friend, or we can offer you space to someone who may not be able to afford regular saunas.

Please note, the 6 hour cancellation policy does not refer to private bookings.

At present, due to insurance reasons, the minimum age is 18.

We really value your feedback. Please complete our feedback form.

As it stands, we have Trans-only sessions on the first Thursday of every month and Queer-only sessions on the third Thursday of each month.

Watch this space as we add more sessions for specific groups in the near future.

All bookings can be transferred or refunded up until 6 hours before your session. If you miss this window, you won’t be eligible for a refund (we are a small not for profit and late cancellations do impact us).

If you cannot attend a session, please cancel your booking, this means those on the waiting list have a chance of attending instead.

If you need to cancel a session, please click on the link in the email booking confirmation or do so via the TeamUp web app. You do not need to email us.

If you do not turn up to your appointment and do not notify us in advance, we are unable to rearrange your booking to another time.

As we so often sell out, doing so means we lose out on the cost for running the space, thus we cannot refund or reschedule appointments after the date of the session.

Do bear in mind sessions are transferable and can be given to a friend, or we can offer you space to someone who may not be able to afford regular saunas.

Please note, the 6 hour cancellation policy does not refer to private bookings.

We are currently looking for a new sauna attendant to join our team. You can find all the details here.